I was recently connected at my new address in Hamburg to 1gb glass fibre broadband. During the day I have no issues but from around 1800 onwards the connection becomes very slow and the latency jumps fro 20 to around 600ms. This makes any sort of streaming / Netflix etc pretty much impossible. I have tried restarting the router etc but no luck. This is happening every single day day and very frustrating. Anyone have any ideas or do I need a technician to come and have a look.
I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?
Then please let me know in the post when you have sent me the data.
thanks for the data, i checked your connection, and there is a central loadout problem - my colleagues are already working on it - but i cant give you any date or something like that when it will be fixed. I can offer you a 50% credit for the troubles 😕
Ok, danke Tobias, bitte kannst du mir die Ehre geben, solange dieses Problem weiterhin besteht. Ich finde es seltsam, dass es nicht möglich ist, zumindest eine Schätzung darüber abzugeben, wie lange es dauern wird, bis dieses Problem behoben ist.
ich kann Dir eine Gutschrift in Höhe von 50% buchen. Das wäre dann erst mal für Mai - Juni. Sollte es noch länger dauern, kann man diese auch verlängern. Wäre das in Ordnung für Dich?
