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Problem with WLAN
ada3004
Smart-Analyzer
Smart-Analyzer

Dear Vodafone Team,

I am writing to You regarding my Internet problems.
Let me describe the problem. 
First of all, Internet is not very stable on all the devices. It loses connection after using the device for a while.  I use video applications for video conference a lot and it is very annoying as it disconnects. When I use one device connected to the Internet and I want to turn on another device for example a laptop also connected to the same network, automatically the first device loses connection to the Internet. Above problems are very common. 
Secondly, I was looking for a solution to the problem on your site. What I found was to disconnect router for 3 minutes and after that problem will be fixed, but nothing happend.
Could You please check Internet traffic, or what is the problem and fix it as soon as posible? 
Thank you very much for your help and I look forward for further instructions. 

Kind regards 

7 Antworten 7
Martin59
Moderator:in
Moderator:in

Hello ada3004,

 

We will be happy to check what is causing the dropouts. Before that, please answer the questions in which state you live, which router you use and whether the interference also occurs via LAN cable.

 

Best regards, Martin

 

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Hi

 

I´m living in München. About Router it´s Vodafone Station, CGA4233DE.

I´m not using LAN cable.

Thank You so much.

 

Moni_GK
Administrator:in
Administrator:in

Hello ada3004,

 

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

 

Please contact me again when you have sent me the data.

 

Best regards

Moni

 

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Hi 

I´ve alredy sent You my data in PM.

 

Moni_GK
Administrator:in
Administrator:in

Hello ada3004,

The line is absolutely fine.

Have you changed the WLAN channel and is the 2.4 or the 5 GHz WLAN affected?

Greetings Moni

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Hello, 

The WLAN channel has not been changed.

Yes, it applies to 2.4GHz and 5GHz WLAN

Could you please check if my connection is stable enough?

LG

Ada

 

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

According to the system, the 2.4 and 5GHz still have the same SSID (name). Please give both networks their own SSID and then test the networks separately.

 

Regards

Wallace

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