How to cancel WiFi Hotspot Flat

[rrivera]

Can anyone please tell me how to cancel WiFi Hotspot Flat?

I have never been able to sihn in, asked for help several times but nobody helped me.

Best Regards,

Rafael Rivera

[Grit]

Hello Rafael

what have you been trying to cancel Hotspotflat?

Regards Grit

[rrivera]

Hello Grit

Thank you a lot for your reply, I never was able to sign in... I always receive a message that I'm not a registered customer even when I receive the confirmation mail and the contract appear in my.vodafone

I will really appreciate your help to cancel it

Best regards
Rafael

[rrivera]

Hello @Grit

Thank you a lot for your reply, I never was able to sign in... I always receive a message that I'm not a registered customer even when I receive the confirmation mail and the contract appear in my.vodafone

I will really appreciate your help to cancel it

Best regards
Rafael

[Grit]

Hello rrivera

the contract is visible and you can create additional logins. The button would not be visible if there was no contract. The main login is done with the login data of the customer portal.

You can only terminate the contract at the regular end of the term. You want me to do that for you? Then send me your name, address, customer number and the link to your contribution in a private message.

You have now created 4 threads on this topic. You won't get quicker answers that way either. Please be so good as to limit yourself to this one. We moved everyone else to the archive. also the private messages to the moderators, which you sent numerously, were not desired. You should also refrain from

Regards Grit

[rrivera]

Dear @Grit

Thank you for you reply.

Yes, you are right it's supposed to work with same credentials for myvodafone, but never worked. So never be able  to use it.

My apoligies for the other theads/messages.

I'm sending you a private message with information required.

Best Regards,

Rafael

[Thomas]

Hi rrivera,

there is no contract with Hotspot Flat. You just booked the TV app. Do you want to terminate this contract?

Regards

Thomas

[rrivera]

Dear  @ Thomas

Thanks for your reply .. attached you will find a screenshot of my vodafone customer page with both contracts.

In fact I received today a charge into my bank account for WLAN service which I haver been able to use.

Could you please take a look?

Thank you in advance and best regards,

Rafael

[Thomas]

Hallo rrivera,

yeah, you're right, of course. The Hotspot Flat is booked. She was hiding from me when I looked in the system. You want me to resign her?

Regards

Thomas

[rrivera]

Hallo @Thomas

Yes, please proceed with cancellation of Hotspot Flat.

I will keep GigaTV for the moment, but just to know how to proceed when desired... could you please tell me the procedure to follow for it's cancellation?

Thank you in advance and best regards,

Rafael