Homespot not working 30163, Hannover

[FR67]

Hi everyone.

I see I'm not the only one with such issue, but that's 2nd week in a raw when homespots in Boelckestrasse 3 30163 Hannover is not working.
I've tried to call and they sent me to 3 different numbers with no solution.

Anyone around who can guide me or advice what I should do please?

Many thanks.
FR

[Wallace]

Hi FR67,

Can you give me the Hotspot-ID from the Landingpage?

Regards

Wallace

[FR67]

Hi Wallace.

thanks for the reply and headsup.

The only think I am at ip address: 10 72 1 48 and this seems to be a gateway address from a nearby hotspot. 

I'm logged on to another live hotspot nearby. But aside from this IP which is Boleckestraße 3, 30163.

Very annoing situation as I try to find a different number of different teams with no success. So any help or guidance of what I should do is highly appreciated.

Many thanks again for the help and feedback.

Cheers.

FR

[Wallace]

Hi FR,

There are 3 hotspots in this building and all 3 are online. Can you please send me the MAC of your smartphone via PM?

Regards

Wallace

[Wallace]

Hi FR,

According to the system, your smartphone was connected to a hotspot on the 15.10. Is it working again?

Regards

Wallace

[FR67]

Hi Wallace.

I weas probably hooked and seen by oine of those Hotspots but not connected as I haven't renewed my subscription. I would gladly buy another ticket but have to be sure it's working and not binning the money.

Do you please have more info, it was a problem and this is solved now? Can you please confirm?

Again many thanks for the great support.

FR

[Wallace]

Hi FR,

I'm afraid I can't comprehend any problem. Maybe the homespot owner has restarted his router.

You can buy a ticket for one hour for a test.

Regards

Wallace

[FR67]

H Wallace.

It's less probable to have such a restart as that specific Hotspot was down for more than 2 weeks. What is more sad is that Vodafine has no direct line or email where customers can send and track their issues. I wonder how Vodafone is measuring customer satisfaction and how oftern they make any quality assessment of their service (technical and customer interface).

It was awkward to call e different numbers and be diverted three times to different departments, that seems to be really annoying and useless.

Again many thanks to you Wallace, really appreciate the time and great support:), Vodafone should thank you too.

Cheers,

FR