Wrong data volume and different price charged from promotion

[FelipeUmpierre]

Hello,

I have receitly canceled my contract that I made in 2017 with Vodafone and accepted a promotion which was giving me 10GB for 20 EUR/monthly. Today I received the charge of this new contract for 54 EUR and I also noticed that my account has only 8GB of data.

Could someone help me understand and maybe fix this issue?

Thank you.

[BerndD]

Hello FelipeUmpierre,

to clarify this, we should have to take a look at your customer account. Please send me a PN with the relevant mobile phone number. We will answer you as soon as possible.

Kind regards

Bernd