Mobil Rechnung error

[KarenC]

Hello Vodafone service

I got Feb'20 bill and there is one error. My "GigaKombi mit TV Gutschrift" turned to deduct item. So I got extra deduction in this month.

It was a Credit and showed as "minus" in Jan'20 and former bills. 

Pls help to check and process a refund if need. Thanks.

[Der-Peter]

Hi KarenC,

is it possible that you already receive a 5 Euro discount or the Sky package via the cable bill? In this case, the 5 Euros are not possible through the GigaKombi TV on the mobile phone bill.

The additional data volume for the GigaKombi TV is still available.

Best regards
Der-Peter

[KarenC]

HI Der-Peter

Thanks for your advice. I checked my Kabel bill, yes, there showed one new item with Rabatt (minus value).

However, Vodafone bill still deduct twice. Pls refer to my attachment for the details. Thanks.

VG

Karne

Edit: I removed the attachment for your protection. Please do not share senisitive data with the public. Best regards, Der-Peter (Mod) 

[Der-Peter]

Hi KarenC,

let me have a closer look at it.

Please send me a PN with you customer number (mobile and cable).

Also your customer password for your mobile contract and at least the attachement that i had to delete.

Best regards
Der-Peter

[KarenC]

Hello Der-Peter

Thanks.

Das sind meine Kundennummer

Mobilfunk-Vertrag XXXX

Kabel Deutschland XXXX

Pls help to check what's the issue there, many thanks.

VG

Karen

Edit: removed data vom public area. 

[Der-Peter]

Hi Karen,

thank you for the information.

Can you please tell me your customer password for your mobile contract? You should be able to find it in your mobile contract on page 4. Look for the point "Kundenkennwort"

As soon as i have the necessery information, i am allowed to talk about everything with you to handle this case.

Best regards

Peter

[KarenC]

Hello Der-Peter

Thanks for feedback.

Quick question, are these 2 kundennummers not sufficient for Rechnung check??

I thought the password should be customer confidential information?

If Kundenkennwort is mandatory, I will get back you later today or tomorrow.

(Need to go home and check the contract then) Thanks.

VG

Karen

[Der-Peter]

Hi Karen,

in some cases we need the customer password to ensure data protection. Since I have to share more detailed information here, I want to be absolutely sure about something like this. In this respect I ask for your understanding, it also serves your protection.

With the customer password you are basically entitled to obtain information on all contractual matters and to make changes. Therefore please take good care of it.  

Best regards

Peter

[KarenC · Accepted solution]

Hello Peter

Here is the Kundenkennwort: XXXX

Pls kindly help to check what's the problem. Many thanks.

VG

Karen

Edit: removed data vom public area.