Hi, I sent an email over a week ago with no response. I have called, been into multiple stores multiple times, had German speakers call for me and go into stores for me etc. And with very little help or having a customer service person say action has been taken even though they do nothing. I live in Israel now and have been for over a month and I'm still being billed and my contract isnt cancelled despite handing over all my information to Vodafone twice for cancellation, with the first time being told it was done before I left Germany. I cannot access or add my mobilefunk account in meinvodafone so I have no idea why my phone bills are so high because I can't access them either. Please cancel my contract, I have to pay to keep my bank account open just for Vodafone and no one is acknowledging all my attempts to cancel and ive been told over the phone by customer service that even though I live somewhere with no Vodafone I have to keep paying for another year which violates the telecommunications act in Germany.
Please contact me to sort this out.
