Can anyone from Vodafone speak English contact me to solve my problems ?

[Lisalin]

Dear ladies and gentlemen,

As I mentioned in the email/inquiry:

1. I signed the paper, and then the guy in the shop asked for a E-signature, and I attached the copy of the signed paper(15 Euro/ month for the sim card) . I didn’t know that the contract was changed to a new one (32.99 EURO /month).
2. We never asked for changing the contract to a 42.99 EURO /Month . you can check the usage of the sim card ,before and after the changed ,do you still think it was really our requirement for changing ? did you keep the email or the audio record of changing contract ?otherwise would it be possible that the guy in the shop who has all my private data and changed the contract without informing us ? If the contract says that i should have a phone but he never gave it to me ,meaning he stole the phone ,he might also steal and misuse something.
3. In December he scanned our daughter’s passport and now you are asking for a proof of age.How can this happen ?

In your email ,asking me to go to the shop and check with them ,which i already did over half a year and over 50 times ,but he always telling me that the contract is 15 Euro/month . in the email/inquiry，I attached the email communicating with him ,the signed paper and the proof. In the first email I sent him ,i wrote down what he told me and sent to him again for his confirmation . if i was not told such information ,i wouldn’t sent email to him for confirmation . and I never got any phone which seems the “new contract “ includes . when never i went to him ,he always telling me that the contract is 15 EURO /month .,surely there’s no phone in such contract.

The fact was someone represent Vodafone tricked me. He worked in the shop with Vodafone logo ,and has a Vodafone email address ,I trusted him because all this shows that he REPRESENT VODAFONE.

And I am coming to Vodafone for help ,but the solution you gave me is to contact the guy who tricked me . which I went to the shop and talking to him face to face more than 50 times and over half a year ,and now you gave me the solution to do that again !!!

How can Vodafone allow someone represent company do such trick thing !!

I hope someone can call me or email me for further investigation and a solution .

Thank you very much in advance .

[Boris]

Hey @Lisalin,

and sorry for the inconviniences.

As far as I can see you already wrote us a Email - have you already got an answer?

regards,

Boris

[Lisalin]

hi  ,

I got the answer asking me again to contact the guy in the shop . which i mentioned here : I already wen to him more that 50 times since January .but he always promised me everything but solved nothing .

[Boris]

Hey @Lisalin,

in general it is correct that the GigaCube can only be returned in the shop.

I will have a look at your issue and see if we can find another way for you.

Please sen me a PN with your account number and password.

regards

Boris

[Lisalin]

hello，

I sent a message to you .

you asked me :

"Please sen me a PN with your account number and password."

what this account numner is ? is it the kundennummer and pin code or else?

You mentioned that I already have a email contact with me ,but i was told by the service hotline that the email address [email protected] is only for sending email out ,but nobody will check the emails there . i did sent first email to this address but after 2 weeks got no feedback .

I feel so helpless ! Can someone contact me to talk about that ,instead of just sending me a bill . 

thanks and best regards

[Boris]

Hey Lisalin,

I need the Vodafone Kundennummer and the customer password if available.

regards,

Boris

[Lisalin]

Hi Boris，

I sent you via the PN to you testerday . 

and in past 3 weeks I went to the shop 3 times more , the guy was not there ,and his colleagues always says you should talk to him . I called the phone number they gave me many times, but never got picked up .

if you can see the first email i sent to him .it was already 8 months .now I got no responds except the Bill .

[Boris]

Hello @Lisalin,

I received your PN and will answer as soon as possible.

regards

Boris

[Lisalin]

hi Boris，

Thanks for your feedback . and I am looking forward to the solution .

if possible you can check the SIM card usage  as well as the emails communication with the guy in the shop ,so that to get some feeling what is my real requirement . and the upgrade of the contract make sense or not ? or was it from our requirement or someone made the mistake .

best regards

Lisalin

[Lisalin]

hi Boris,

In addition I forwarded to you the emails  i described the problem and the emails communcation with the guy in the shop .

I writed down everything he promised me many many times to him via email  which you can see in the email . do you think it is possible i assume something by myself and snet to him for his confirmation？

best regars

Lisalin