Abrechnung nach der Kündigung

[AndreiZh]

Dear community,

Sorry for English! I have just noticed that vodafone still charges me for the terminated GigaCube contract . I took a cube for tests, after 15 days decided to replace on dsl due to the bad quality. However Vodafone keeps on charging me for 34.99.  What should i do with regard to this problem? Thank you in advance!

Best regards,

A.Zhoraven

[BerndD]

Hi AndreiZh,

did you get a written confirmation for your cancellation?

Regards

Bernd

[AndreiZh]

Hi BerndD,

In the shop i was only given a rechnung for the appliance security(pfand) back. I was said that this is more than enough for me that a termination process started.

Recently i came by the shop to check the problem and your specialist said that there was a mistake on thier side.

He scanned all my docs and opened a ticket. That's all. 5 days passed and no change, no refund so far

Best regards,

A.Zhoraven

[AndreiZh]

Hi BerndD,

In the shop i was only given a rechnung for the appliance security(pfand) back. I was said that this is more than enough for me that a termination process started.

Recently i came by the shop to check the problem and your specialist said that there was a mistake on thier side.

He scanned all my docs and opened a ticket to a service desk. That's all. 5 days passed and no change, no refund so far.

My kundernummer is ***

Best regards,

A.Zhoraven

@AndreiZh

Costumer number removed. 

[BerndD]

Hi A.Zhoraven  

it takes a few days to process. Please visit the shop again, if you don't get any information to this case until end of next week.

Regards

Bernd