Account status?

[lz_customer]

Customer number: ***
Hello,
I have been looking at my online account and it does not seem correct.
I have changed my contract with vodaphone as of last December and have changed the address as I moved.
Looking at the online account the changes have not been made. My old address is still there (***) and the Cable 32 program seems to be still active.
I have made a request for change of address and service to *** with a DSL100 program as of last December.
Could you please clarify the status for me?

thanks,

Community team: Removed personal data

[Tina]

Hello lz_customer,

for a closer look send me the following informations in a private message:

full name

date of birth

previous and new address

cable and DSL customer number 

Please reply here when you have sent the private message.

Best regards

Tina