termination of my internet connection

[mitasree1]

Hello, I have canceled my internet connection (Customer code xxx) before moving to another country.  But still, money is deducting from my bank account.  

Please let me know if you need further information. 
Thanks. 

Edit: Please do not post personal data in public.

[Stephan]

Hi mitasree1,

I guess you have no documents of this contract anymore? I'll send you a screenshot of the document with the code via pm.

Reagrds

Stephan

[mitasree1]

Hello Stephan, 

Thanks for providing the document, but the activation code is not working. I have sent you details in private message. 

Best

Mitasree

[Stephan]

Hi mitasree1,

I saw it. You got another pm. Please try the new code and please tell me if it works.

Regards

Stephan

[mitasree1]

Dear Stephan, 

The new code works. Now I have access to my account with contract details. 

Thanks

Mitasree

[Stephan]

Hi mitasree1,

yeah, the first one was older and didn't worked anymore. Sorry for that. But I'm gladly to hear that the newer one works.

Regards

Stephan