internet not working since 3 days

[Paolo5]

Hello Vodafone,

my internet isn't working since 3 days. I goes continusly on and off (mostly of, 90%).

All lights on the router are on

i spoke to the service and they suggest me to set channels manually,

I runed network diagnostic on my mac to see what it suggests

and set for 3ghz channel 1 and 5ghz challe 116.

Still internet is working

I called again and they asked to contact you in English

Thank you!

p

*** @Paolo5, thread moved from CallYa to cable! ***

[Mav1976]

Hi @Paolo5,

Is your issue related with DSL or cable?

[Paolo5]

hello @Mav1976 

it is cable

[Moni_GK]

Hello Paolo5,

is it working again by now? If not, did you open a ticket?

Best regards

Moni

[Paolo5]

Hello @Moni_GK 

with the call center we realized the router was broken, so i received a new one.

Now it seems to work.

Best,

[Mateusz1]

Hey,

Wow, did You talk with them in english? 

And They helped You? Wow. I am so impressive. 

How long did You wait for new router? 

I have similar issue but they dont really want to tell me how much I will have to wait for new one 😞 

[Claudia · Accepted solution]

Hello Paolo5,

as the Internet works with the new router I will close your thread now.

Kind regards

Claudia