change cable speed to lower one from 500mbps to 100

[Yasser]

Hello,

my contract has automatically been renewed with an internet speed of 500mbps from the end of january.

due to the bad wifi coverage i rarely used more than 40mbps in my office room (i use devolo powerline) so I would like to change the speed to 100mbps.

is there a way to talk to humans or anybody to do it since shops are closed? ... the answer bot doesnt speak english.

Regards and happy 2021 

Yasser

[Grit]

Hello Yasser,

you should have had the contract changed to a smaller rate at the end of the term. If it has already been renewed, then at the existing conditions.

Regards

Grit