Wrong bill

[qurb]

Dear vodafone,

I have received the first vodafone bill with incorrect information, yesterday. The bill is related to the cancelled contract, not the existing one. Therefore, it will be appreciated, if you kindly resolve the issue by issuing the correct bill with correct contract number and starting date. Kind regards

[Tina]

Hello qurb,

I have your customer data available. I can't see an invoice there. Please send me the invoice number in a pn.

Best regards

Tina

[qurb]

@TinaThank you again for looking the matter. PN is sent.

Additionally, internet and phone are not working. As, I have Vodafone workstation, so, I assume it is due to some techinal problem with every user and hopefully will be resolved soon.

If not, then kindly, have a look on this matetr as well.

Kind regards and best wishes from Erlangen.

[Tina]

Now i found it. The invoice is still being corrected. The cancellation and the invoice have overlapped. The minus before the sum means credit. So we don't debit anything either.

Best regards

Tina

[qurb]

Thank you Tina for the quick response. Hoping to get a new correct invoice.

I have asked you an extra question about the internet connection. I do not know, when it will be solved? my Internet and telephone both are not working since 09.11.2019. If it is to every boday, then i have to wait as well. However, if it is just with me then kindly do the needful or guide.

Best wishes and many appreciations for the assistance.

[Tina]

Other customers are also affected by the downtime. Our technicians are already to be present. I can only ask for your patience at the moment.

Best regardsTina