Wrong SEPA payment

[Oleksandr_]

I have found that two payments for wrong contract number were taken from my bank account.

The wrong payments were for Kundennummer xxxxxxx:

12.07.2019 - 10.15 EUR

Vodafone Kabel Deutschland GmbH
07/2019 K-NR. xxxxxxx Ihre Rechnung online bei www.vodafone.de/meinkabel
End-to-End-Ref.: RECHNR.xxxxxxx
Mandatsref: xxxxxxx
Gläubiger-ID: xxxxxxx
SEPA-BASISLASTSCHRIFT erstmalig

and

14.08.2019 - 49.64 EUR

Vodafone Kabel Deutschland GmbH
08/2019 K-NR. xxxxxxx Ihre Rechnung online bei www.vodafone.de/meinkabel
End-to-End-Ref.: RECHNR.xxxxxxx
Mandatsref: xxxxxxx
Gläubiger-ID: xxxxxxx
SEPA-BASISLASTSCHRIFT wiederholend

This contract number is not mine. I did not provide a SEPA mandate for this bank account.

I have contacted my bank and they did refund for me. But I affraid that this month it will happened again.

Could you please manage to fix this issue?

Thanks.

Edit: Please do not post any personal data in a public forum. Data removed. Best regards WolfgangF 

[Nancy]

Hello Oleksandr_,

I'd like to take a look at it and help you. Please send me your customer number, name, date of birth, address and the booking data by private message and then register again here in the thread.

Best regards

Nancy