Tarrf change notification -How to communicate

[Routernotdelive]

HEllo Vodafone,

As per my DSL contract plan (discussed during buying the contract) . In my first year of my contract i can get 200Mbps with monthly rental of 19.99. To keep the same rental from next year i need to reduced my speed to 50 Mbps .  currenlty i am in 9th month of my contract. How to request to change the tarrif so as i have to pay same rental in next year. I am not finding that option on change tarrif. I am struggling from last 3 weeks to initate the request.

Regards,

Gyan

Edit: @Routernotdelive thread moved to right board. Lars

[Routernotdelive]

"My tariff: Red Internet & Phone 200 Cable"

[Lars]

Hi Routernotdelive,

I'm sure you mean the exchange guarantee. After 12 months you can switch to Red Internet & Phone 50 Cable for 29,99 Euro. Do you mean that?

I can arrange that for you. I need your customer number, name, address and date of birth by private message. Please contact me here when you have sent the PM.

Best regards

Lars

[Routernotdelive]

Hello Lars,

Thank you so much!

I have shared, requested detail on private meesage.

Will i receive any notification once request is intiated and fullfilled?

Regards,

Gyan.

[Lars · Accepted solution]

Hi Gyan,

I have noted the change to Red Internet & Phone 50 Cable on 04.02.2020 in the system. Of course you will get the written confirmation shortly before the change.

Do you have any further questions?

Best regards

Lars