Frage
Antwort
Lösung
am
05.09.2018
14:50
- zuletzt bearbeitet am
05.09.2018
14:54
von
Boris
Dear Vodafone Team
Sorry to write this in English. My german skills are extremely poor.
I am a Vodafone customer (only for Internet / Landline) since April 2018.
I never ordered Vodafone TV. But in August last week I received a Vodafone TV packet without ordering. I returned to Nuremberg from where it had come.
Request you to cancel the TV contract with immediate effect because I never ordered it.
Thanks
Shubhankar Das
Customer number xxxxx
Edit. Customer Account number edited. Boris
am 06.09.2018 11:31
Hi Shubhankar,
and welcome to our Community.
Did you recently talked to anybody via phone about TV or was a colleague at your home? When did you receive the contract documents?
Regards
Stephan
am 06.09.2018 12:07
Hi Stephan,
Thank you for your message.
I had not spoken to customer care before the TV packet was sent. My family received the packet on 26.08 or 27.08 and we returned it back on 31.08.
I tried to call customer service multiple times but because of German language barrier, was not able to communicate properly.
Please note, I had never ordered the TV packet either or phone or in store or in any other way.
I have not received contract by post, but I can see TV being added in my Product list (in Vodafone Dashboard online)
Thanks,
Shubhankar
am 06.09.2018 15:49
Hi Shubhankar,
okay, then I'll have a look. Please send me a private message with the following information:
your name
your address
your customer number
the link of this thread
Please reply here when you have sent the private message.
Regards
Stephan
am 06.09.2018 15:56
PM sent
am 07.09.2018 13:18
Hi Shubhankar,
thanks for the pm.
I cancelled the TV contract for you. You will get a confirmation by post in the next days.
Please reply here, when the confirmation has arrived or if you have further questions for that.
Regards
Stephan