TV contract that was never order

[Jose458763]

Hello

I was charge 180 euros for a service I never order

Need to have this money refund 

Can you please help 

[Stephan]

Hi Jose458763,

first of all: please do not send unsolicited private messages to the moderators. Please only send them if you are asked to do so by the moderators.

To compare your data I also need your full name. Please send it to me by private message.

Regards

Stephan

[Jose458763]

Hello Stephen 
Sorry for reaching out but

I have been a customer for over 2 years internet and mobile

I have not order the giga TV ever they charge 180 euros 

I call Customer  support they  now cancel the contract that I never order on the first place and they say they will not refind the money for the service I never order or used 

Hope you can help to clarify and I will consider not renewing my two contact if this is not  fix it 

[Jose458763]

I sent you my full name via PM let me know if you can help get the 180 euros refunded 

[Jose458763]

Hello Stephan,

have you got my PM ?

I want to ask how long would this take to get resolved as 180 euros is a lot of money for me 

as I said I have my SIM card and my son SIM card total over 40 euros a month 8 GB internet contract

Also I have home internet also over 40 euros a month internet 400 GB speed which I get way less but back to the point

if not fair that a call center agent decide to get a commission and set a a contract for em that I never order 

the call center agent I spoke with said that he see that the tv box reciver need to wacth tv was retunr  back 8 days after the contract start as I have no recived .

so for 180 euros Vodafone will lose the customer that has for over 2 years stay with Vodafona and now would consider not renew contracts so Vodafone would lose way mote then 180 euros.

I undersdtand  an error happen So please advice what is the process to have my money refund to me to avoid Vodafone losing a loyal customer that would stay and pay for many more years to come to vodafone Services

I apreciete you quick reply on this 

[Jose458763]

Any News ?

[Gelöschter User]

@Jose458763 It´s weekend!

[Jose458763]

AnyNews now on weekday 

[Thomas]

Hi Jose458763,

the Giga TV contract has already been removed. You will also get a refund on your account.

Regards

Thomas

[Jose458763]

Hello Thomas

Thanks very much for the feedback.

Do you know how long would take more less to have the refund processed?

Again thanks for fixing the Error.