Request to not to cancel my contract

[drudgebay]

Hi,
I took a Vodafone cable DSL contract and unfortunately, I was asked to renter my IBAN from the customer support. 

However, I did not want to give my IBAN telephonically 

But she sent me a contract form and I guess I accidentally terminated my contract.

My intentions were not to cancel the contract. 

Can you guys support this case? I DO NOT want to cancel it. 

Open a private chat so I can share information about the contract and customer number.  

[Norman]

Hi @drudgebay,

let me have a look.

Please send me your customer data via pm.

I'll check your account and will give you a response asap.

Best regards,

Norman

[drudgebay]

I do not know why I am not able to send any message to you. 

Is it okay to give you customer number here?

[Andre]

Hey drudgebay,

Norman is out of office till monday.

Feel free to send me a private message.

Therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

I will have a look into your customer account

Please don't post any personal infos in this public thread - only via PM.

Best regards,
Andre

[Stephan]

Hi drudgebay,

please send me for data comparison also your name and the address by private message.

Regards

Stephan

[drudgebay]

Hi All, 

I guess new contract was initiated and it is working. I have my router with me and internet is fine. 

Thanks

We can close this ticket. 

[Andre]

Hey drudgebay,

thanks for the feedback.

I'll close this thread.
Glad everything is working now.

Best regards;
Andre