Regarding post not delivered : After termination of contract.

[SnehaNair]

Hello

I am Sneha Nair. I recently initiated a request for contract termination from vodafone kabel internet connection due to address change. I was assured that it has been done.

I already informed the executives about my new address here on this portal. 

Yesterday I got a mail that my post was not being delivered, so contact on customer care. I tried contacting them but it was all in german. I am new in germany so my german is not so good.

Please let me know what should I do now. please let me know whether the post was sent to my new address?

Thanks 

[Tina]

Hello SnehaNair,

I'm sorry the confirmation isn't with you yet. I'm sending it to you again.

Best regards

Tina

[SnehaNair]

Thank you so much.

Please send it to my new address, which I mentioned earlier in your private message.

Regards

[Tina · Accepted solution]

The confirmation is on the to you to the new address.

Best regards

Tina

[SnehaNair]

Thank you..!!

[SnehaNair]

Hello

Please refer to the earlier conversations. I havent received the confirmation post till date. Kindly look into the matter.

[Tina]

I have already sent it twice to your new address. If you send me an e-mail address in a pn, I will send it there.

Regards

Tina

[Stephan]

Hi,

thanks for the email-address.

You got a mail from us. Please follow the instructrion to verify that address, so that we can send you the confirmation.

Regards

Stephan

[SnehaNair]

Hello

Can you please confirm my contract termination date. Is it 11.08.2019 as you mentioned earlier?

Kindly confirm.

Thank you

Best regards

Sneha

[Thomas]

Hi SnehaNair,

on the confirmation is the 31.08.2019. But you will get another letter with the correct date 11.08.2019.

Regards

Thomas