Red Internet & Phone 200 Cable termination

[English_speaker]

Hi there,

I think I have applied to cancel my contract, but I'm confused as you didn't answer my question from our last conversation.

1. How much will it be charged if I terminate the contract?

2. How can I get a confirmation if my contract has been successfully canceled this year?

Thanks,

Chiu

[Díaz_de_Vivar]

Hi @English_speaker ,

here https://forum.vodafone.de/t5/Archiv-Internet-Telefon-TV-%C3%BCber/Red-Internet-and-Phone-200-Cable-c... asked Thomas for a "private message" . 

Did you send the message? 

But now the old thread is closed, I think it´s the best, to wait for a "Mod" again.

[Stephan]

Hi English_speaker,

you already cancelled your contract in June 2019. Your contract expires on 19 October 2020.

Regards

Stephan

[English_speaker]

Hi Stephan, 

thank you for your reply.

I'm afraid that you didn't answer my second question... which is how much do I need to pay for the termination? 

It's amazing that your previous colleague Thomas also tried to answer all my questions, but the cost!!!

Can you please explain it clearly? 

[Anett]

Hello English_speaker,

You continue to pay the monthly amounts as before.

Regards

Anett

[English_speaker]

HI - As mentioned, I'll have my contract end in October. 

HOWEVER, my internet doesn't work today!!!!! 

Can you check plz? 

[Moni_GK]

Hello English_speaker,

does it work again?

Greetings Moni

[English_speaker]

When and where to send my router back? 
And how will you make sure you received it? 

[Anett]

Hello English_speaker,

the device must be sent to the following address:

Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg

The device can be assigned the MAC address.

Regards

Anett

[English_speaker]

Thank you Anett for your answer.

When is the last day I have to send the device?

How can I be sure that if you won't charge me anymore? 

Can you send a termination/ confirmation mail, please?

Thank you in advance.