Price increased?

[ogres]

Hallo,

Entschuldigung für das Englisch.

I've been customer for few years already.

I've had Internet 25 package and few months ago I've upgraded to Red Internet & Phone 100 Cable.
The price on the website was 27,99. Without any initial prices or further changes ( no "danach ab ..." price ).

I've been paying 27,99 since then and everything went fine.
However last month I was charged 33,32 and this month I was charged 37,98 EUR.
There was not a single mention of different price when I registered for this Tarrif.
I have not changed any internet option, I do not use phone at all ( I don't have phone plugged in at all ).

Any idea why was the price changed twice by itself?

Edit: Move to the Cable-Board.

[Thomas]

Hi ogres,

let's have a look at the contract, then we can also say something about it. Send me your customer number, name and address in a private message.

Then please reply again here in the post.

Regards

Thomas

[Thomas · Accepted solution]

Hi ogres,

The Mobile & Euro Flat was booked online in September. This is why the price increase.

Regards

Thomas 

[ogres]

Hello Thomas,

Thanks for your answer.

What do you mean by "The Mobile & Euro Flat" ?

I do not have Vodafone's mobile phone number, I don't even have a sim card ( never received it ).

On my profile "Meine Produkte" has only "Red Internet & Phone 100 Cable".

I do not see anywhere in my profile that it was acrivated and as I said I don't even have a number.

How was this activated? Where can I see the options of that?

[Thomas]

Hi ogres,

the Mobile & Euro Flat option is booked at the existing Internet & Phone rate. You can use it to make calls to the German mobile network and Europe from your connection.  

Regards

Thomas

[ogres]

Thanks for the information.

That sounds very strange, I don't use a phone and do not even have plugged it in.

How do I turn this option off?

[Thomas]

Hi ogres,

we took direct care of the cancellation. You will get a confirmation.

Regards

Thomas

[ogres]

Thank you very much!

[Thomas]

Hi ogres,

do you have any questions or can we close the post?

Regards

Thomas

[ogres]

We can close it now, thanks again.