Possible to change my contract Earlier -Contract Termination

[Saravanan]

Hi Team ,

i have submitted a request to cancel my contract as it cost more. I have received message to continue with 

Red Internet & Phone 100 Cable per 19.99 . I would like to switch to this plan early . Is it workable ?

[Nancy]

Hello Saravanan,

If you have a contract with a change guarantee, then you can change after 12 months. Where did you get this offer?

If you like, I can take a look at your contract. Just send me your customer number, name, date of birth and address by private message. Which range of services is interesting for you?

Afterwards you can register again here publicly in the thread.

Best regards
Nancy

[Nancy]

Hello Saravanan,

where did you get this offer? I can't offer you a cheaper rate than your current one. Would another speed still be interesting for you?

Best regards
Nancy