Ordered kable internet via telephone, I did not receive anything yet and i have no order number.

[Ultrakorne]

Hi, I have ordered a kable internet 1000mbit/50mbit connection on the 21 of december via telefone.
I don't have an order number, customer number or anything and I have no idea how to get any status or detail on my order.

My router has not arrived yet and I have being trying since days to contact vodafone but without an order / customer number I cannot get help anywhere.

How do i know what is my status order? When do i get the router?

[Tina]

Hello Ultrakorne,

for a closer look send me the following informations in a private message:

full name

date of birth

address

the last 4 digits of your iban

Write a short reply here afterwards.

Best regards

Tina

[Ultrakorne]

Thanks a lot, it's been days i am trying to get someone to help, this is very appreciated!

Just sent you a private message with the requested informations!

[Tina · Accepted solution]

Hello Ultrakorne,

I have checked everything. Unfortunately, there is no order. Whatever went wrong, you should place a new order.

Best regards

Tina

[Ultrakorne]

oh ok... i also did the "recorded contract" via telefone, weid nobody called me or anything if there was a problem.

took me a week to discover there is no contract, but thanks for the help you are the first person from vodafone that could tell me that!

[Tina]

I am very sorry that no one has told you this specifically yet.

Do you still need my help?

Best regards

Tina

[Ultrakorne]

Thank you, i went to a phisical vodafone shop and did again there my contract, you can consider this issue solved.

[Tina]

Thank you for your reply.

Best regards

Tina