Network service cancellation failure

[Wanlong_Cai]

Dear Vodafone,

My name is Wanlong(Custom Number: xxxxxxxxxxxx). Because of some redeployment of my job in May, I have to cancel my Vodafone contract. I sent the kündigen message to you in June and I also sent back the Router before I left at the beginning of October (Oct. 4th).

Recently, I noticed that the contract seems to be renewed and the start time is Oct.16th. Thus, could you please kindly check this for me? If this contract is still valid, please cancel it because I have aleardy left Germany for 2 months. 🙂

Please let me know if it has any information updated via Email: xxxxxxxxx@gmail.com. 

Thank you very much for your help and stay healthy.

Best regards,
Wanlong Cai

Edit: @Wanlong_Cai 

Please do not post personal information publicly.

[Tina]

Hello Wanlong_Cai,

welcome to our community.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina