Moving home with Kable Deutschland contract

[Tian1]

Hello,

I am moving home soon in this month. I'd like to transfer my contract to the new apartment, however I checked that Kable Deutschland is not available in my new apartment.

I tried to use umzugsservice in MeinVodafone, however it asked me to call a hotline, and my German is very bad. 

Could you please help me? Thank you very much!

Best,

Bo

[Thomas]

Hi Tian1,

i will try to help you. Please send me your customer number, name, old and new address in a private message. After that, report back here in the post.

Regards

Thomas

[Tian1]

Thank you so much, Thomas! I've sent you a private message.

[Thomas]

Hi Bo,

unfortunately we cannot offer our products at your new address. Now there are 2 possibilities.

1st. The contract can be terminated with a period of 3 months.

2nd. You will use VDSL from us in the future.

Regards

Thomas

[Tian1]

Hi Thomas,

I'm interested in using VDSL. Could you share me more details?

Which plan can I get and how much does it cost? And will the contract be another 2 year?

Thanks!

Bo

[Thomas]

Hi Bo,

just have a look at the tariffs on our homepage. You can get up to 100 Mbit.

Regards

Thomas

[Tian1]

Hi Thomas,

The 100M tariff is 19.99 EUR in the first 12 months and 39.99 EUR after. Will I get a new contract and pay 19.99 EUR in the beginning or will I pay 39.99 EUR in the beginning?

If I want to use VDSL, should I just apply for the contract online?

Thanks,

Bo

[Lars]

Hi Bo,

you get the new customer discount. You can place your order online. You want to take the phone number? When is the move planned?

Best regards

Lars

[Tian1]

Hi Lars,

Thanks for the reply!

I don't need to take the phone number and I want to move at the end of this month.

Do I need to cancel my old contract if I apply for the new contract online? And do I have to pay for the old contract for another 3 months?

Thanks!

Bo

[Grit]

Hello Bo,

we can look after you for the termination of your cable contract here. If the DSL contract is running, i.e. if the connection was made, you inform us of the DSL customer number. We will then terminate your contract for the leap day of the DSL connection.

Regards

Grit