Moving from Germany to abroad

[BrunoHenriques]

Hi,

I moved from Germany to abroad (pemanently). Befoire leaving the coubntry I canceled the contract, ship all the equipment and provided the deregistration from the country (abmeldung). 

I received an e-mail suggesting that I should open a thread here and wait for support.

[Stephan]

Hi BrunoHenriques,

welcome here to our Community.

I am sure that we can help you in this matter. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[BrunoHenriques]

Hi Stephan,

I have sent the private message with all the infos, as requested.

Best,

Bruno

[Stephan]

Hi BrunoHenriques,

thanks for your pm.

For the cable contracts you already got a confirmation, the these contracts will end today. There will be a final invoice with the total amount you have to pay.

The router and the TV-Box are already back at us. 

For the mobile phone contract you will still get an answer from the responsible colleagues.

Regards

Stephan

[Matthes]

Hey BrunoHenriques,

for your mobile phone issue, please send me your PN incl. your mobile number and customer password.

Best regards,

Matthias
(Moderator)