Invoice - Vodafone Sicherheitspaket

[Erfan]

I had to move out of Germany and requested a cancellation of the service. I have sent the modem back around a month ago. I was checking bills of previous months and I just saw that I have been charged 3.99 euros for "Vodafone Sicherheitspaket" which I have never requested.
I want to know how I can cancel this product. Also, as I have sent back your device and obviously I am not using the service, is it possible not to charge me anymore?

[Tina]

Hello Erfan,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Please reply here when you have sent the private message.

Kind regards    

Tina

[Erfan]

Dear Tina,

I have sent you the information in private message.

Thank you for your help.

Regards,

Erfan

[Stephan · Accepted solution]

Hi Erfan,

the security package "Vodafone Sicherheitspaket" is a part of your contract. It was free for the first two months and has not yet been cancelled by you.

Regards

Stephan

[Erfan]

Hrllo Stephan,

Thank you for the response. How can I cancel it? I couldn't find it.

Regards,
Erfan

[Mortuus]

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@Erfan@  schrieb:
Hrllo Stephan,

Thank you for the response. How can I cancel it? I couldn't find it.

Regards,
Erfan

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You must write this in words....I want to cancel the "Vodafone Sicherheitspaket", and 4 weeks later, its been cancelled,normally.

The stupid "Stephan, the Mod" don't tell you the site, were to do, may be here

regards Mortuus

[Stephan]

Hi,

you can cancel it via our contact form.

Regards

Stephan