TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 23.09.2020 15:17
Hello, my internet doesnt work anymore since 4-5 days now. Takes a router restart each time it disconnects. there is no English customer service options, I am unable to get past the initial voice line.
Please help or I initiate cancellation of the contract due to non-serviceability.
am 24.09.2020 09:05
No reply here?
am 24.09.2020 10:16
am 25.09.2020 08:34
Hello Vimal,
I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).
Then please contact me again here when you have sent me the data.
Best regards
Moni
am 29.09.2020 13:41
Hi Vimal,
the modem is online and the values are good. I only see the restarts you did. There are no issues with the connection. Please prove your network.
Kind regards
Marco
am 29.09.2020 14:18
Hello, what do you suggest I should do when internet suddenly stops working after 2-3 hours?
am 30.09.2020 11:51
Hi Vimal,
if you want, we can replace the modem for free.
Kind regards
Marco