Recently, I have got an email (not official letter) from collection agency (INFOSCORE FORDERUNGSMANAGEMENT GmbH) asking for payment.
In fact, I terminated the contract, since I was upgrading myself on stronger package (from slow DSL to fast Cable) and I had to return old hardware whithin 14 days after contract terminates officially.
I sent the hardware back and in meantime went for one month long vacation. Upon my return I found the same package I sent in front of my doors.
Apparently, package was returned to me with no explanation.
I also informed Vodafone customer service about this problem, but they couldn't tell me anything what I don't know already. They just told me that they didn't receive any hardware, period.
I have mailed the hardware again and this time I took a tracking number from DHL. This time I tracked the shippment and it got delivered successfully. It did not get returned to me anymore.
A week ago I have received this email, claiming that I should pay cost of the hardware plus some big fees, and all that came up to 125€ which is absolute nonsense.
They claim that I haven't returned the hardware whithin 14 days (as requested), but this was absolutely not my fault and it seems like I have no protection as a customer.
Let's put on a side that I have been your loyal customer for years.
I still have the proof that router is returned, but what I don't have is the proof that I sent router within 14 days. I really didn't expect that this would happen.
What am I supposed to do at this moment? Any suggestions how to overcome this issue?