I switched my Internet and phone services to Vodafone after a visit from 2 persons from Vodafone. The more important condition was that Vodafone had flat rate for Brazil, have a good price, and no futures problems.
They told me that I Will have better price and Flat Rate. Lie, to get my subscription, they lied about the Flat Rate. Vodafone do not have Flat Rate to Brazil. I was with my old contratc O2 in July, August and September. I made calls (with my old company O2, because they have this Flat Rate).
Nnow Vodafone charged me for these calls 138 euros in August and 170 euros in September. I can not afford it, Vodafone took it out of my account and caused me a lot of trouble. I want my money back, because this was paid to O2, otherwise I want to cancel everything.
I had call som many times to Kundenservice, speak with many people and NO HELP at all. That was not my fault, your people lie about Vodafone, I have their names, and all papers that they write for my, I have send to Erfurt and now they ask me to write for you.
Please this is taking so long and I want solve this problem. I need my money back, I need the right price for the services or I need Cancel everything.
Please somebody help me
Regards
