How to cancel services?

[CristianAbabei]

Hi!
I would like to cancel my internet contract since I moved back to my home country, and I currently don't rent any property in Germany.

I tried to cancel it by going to one of your stores while I was still in Germany, but they told me to do it online. I sent multiple emails to your services, but they redirected me here.

Please tell me about the right procedure for cancelation.

Kundennummer: xxx

Also, I would like to cancel my phone services as well if it is possible.

Thank you in advance.

Have a nice day!

Edit: Please don't post personal data in public. TY / sent to cable bord 

[Nancy]

Hello CristianAbabei,

I would be happy to take a look at your customer data and help you further. Please send me your customer number, name, date of birth and address by private message. I also need your new address and moving date. Please contact me again as soon as you have sent me the data.

Best regards

Nancy