am 15.04.2019 18:25
How can I cancel a new customer trial for Premium HD?
am 16.04.2019 16:57
Hello Udin,
have you looked at the customer portal? there it should be possible, if it is not a fixed part of the contract, but only an option.
Regards
Grit
am 16.04.2019 18:25
Unfortunately it is not there (or I cannot find it).
A month ago you could find a way to do it in https://kabel.vodafone.de/kontakt/formular but that is not working anymore.
Thanks.
am 17.04.2019 16:37
Hello Udin,
not the contact form, but your customer portal. Where you have access to your contract, invoices etc..
Regards
Grit
am 17.04.2019 21:05
I can see it there but I cannot cancel it there. There is no such option.
am 17.04.2019 21:11
I did send a regular letter with a cencelation request. That seem to have worked.
am 20.04.2019 14:51
Hello Udin,
if you want, i'll take a look.
Send me the following informations in a private message:
full name
address
date of birth
customer number
Write a short reply here afterwards.
Best regards
Tina
am 23.04.2019 07:30
Hi Udin,
the notice was processed and also confirmed on 16.04.2019 by mail. HD Premium therefore ends on 15.05.2019.
Regards
Thomas