(English) Internet Cable Contract Termination

[ansmau]

Dear customer service and community,

recently we moved in a new house where Vodafone connection is not available. The customer service told us to send an email for the termination. After one month we called again and they told us to wait for a communication from vodafone via post. Unfortunately, up to now we are not receiving any communication. 

Is there an English Customer Service available or someone in the Forum who can help? 
Thanks in advance!

[Tina]

Hello ansmau,

for a closer look send me the following informations in a private message:

full name

date of birth

previous and new address

customer number

Write a short reply here afterwards.

Best regards

Tina

[ansmau]

Hello Tina,

I have sent all the information by private message.

thanks a lot!

Best regards,

Mauro

[Lars · Accepted solution]

Hi ansmau,

unfortunately, we have not yet received a letter. Where did you send it to?

I have now processed the termination notice according to the Telecommunications Act. This says that you still have to pay the contract for 3 months. You will get a written confirmation within the next days.

Best regards

Lars

[ansmau]

Hello Lars,

thank you very much!

Will I receive also instruction to send back the router?

thanks.

Best regards,

Mauro

[Lars]

Hi Mauro,

of course. The confirmation with the return address for the cable router was sent to your e-mail address last night. Did you receive the mail?

Best regards

Lars