Early Kabel-Internet cancellation

[Phi27]

Hi,

I would like to know how to proceed in order to cancel my current Kabel-Internet contract (Red Internet & Phone Young 100 Cable), since in October I am moving to a new apartment that already has internet service included. I am aware that my contract ends in December 2021 but due to unexpected circumstances I have to move out at short notice and I cannot keep the internet service for the whole period. 

Thank you!

[Lars]

Hi Phi27,

what exactly does it mean that Internet is already included in the new apartment? Will the connection in the new apartment also run over us?

Best regards

Lars

[Phi27]

Hi Lars,

Thank you for your reply.

The new apartment already has Vodafone internet service installed and running.

That is why unfortunately I cannot just move my current service and products to the new place. Am I clear?

All the best

[Lars]

Hi,

ok I understood 😉

In this case, it is possible to terminate the contract as a gesture of goodwill with a period of 3 months from the date of the move. So that I can check it more exactly, please send me the following data by private message:

- Customer number

- Name

- Date of birth

- current address

- Relocation date

- new address

- Contract partner at the new address.

Write a short note here in the thread when you have sent the PM.

Best regards

Lars

[Phi27]

PM sent. Thank you!

[Tina]

Hello Phi27,

thanks for your pn.

We will cancel your contract with a notice period of 3 months (starting with your moving day). I have taken care of it. You will receive the confirmation of cancellation separately.

Best regards

Tina