Downgrade the internet speed to 100Mbit/s

[Argonaut44]

Dear customer service,

Currently, I do not need a high speed internet connection at home. 

Therefore I would kindly ask you to downgrade my cable internet speed to 100mbit/s (from 500mbit/s).

I was assured that it is completely possible at any time when I was signing my contract.

However, I spent quite some time trying to do it. Your hotline support was constantly busy and asking for help in the customer service was not an option either (some new private information protection law).

Best regards,

Oleksandr

[Lars]

Hi Oleksandr,

I'll see if the change is possible. Please send me your customer number, name, address and date of birth by private message. Contact me briefly in the thread as soon as you have sent the PM.

Best regards

Lars

[Lars]

Hi Oleksandr,

thanks for your PM. I have noted the change at the end of the first 12 months (09.10.19) in the system. You will receive a written confirmation within the next days. Do you have any further questions?

Best regards

Lars