Hello,
In December 2018, shortly after I secured an internet contract with Vodafone, I received a phone call from one of the customer service. His English was poor and I could hardly understand his accent.
Firstly, He asked me if my newly installed internet at my apartment was working properly and wanted to know if I was enjoying the service, of which I said yes. Then he offered to give me an additional Vodafone device. To the best of my understanding, I thought he was offering me a free package, so I agreed. Although his English and accent was poor and I could hardly make a meaning of the things he said immediately. It would take some minutes after he made a sentence for me to process the approximate meaning of what he was referring to. From what I could I make out of the conversation, He was offering me a device to improve my internet subscription for free.
Some few days later, I received a note at my door step to come to the post office to receive a package. Because of my busy schedule at work it took me some additional days to create time off work and go to the post office to collect the package.
When I eventually collected the package and un-boxed it, It turned out to be a Vodafone GigaTV decoder enclosed with contract papers. This was not what I was expecting. I had to create time again out of my busy schedule at work and returned the package almost immediately, with an enclosed note that I was canceling and not interested in the offer.
The next month, I got an email for a charge on the device. I felt I was being charged for the one time cost (perhaps) for the logistics cost of sending the device to me, so I let it go.
Subsequently, each month I am being charged again. I tried to call the customer service to complain, but each time I did, the automated voice was in German which I cannot understand or make any meaning from and hence I couldn’t proceed beyond that point.
I had to create time to visit one of your mobile shops to explain the situation, and I was advised to write this complaint.
Sir/Madam, please note that I never requested for this service/device in the first place. If I knew this was a charged service I would NEVER had agreed to it over the phone. I have been charged for a service I never requested or used for the past 5 months. This is very wrong, unfair and unjustifiable. This is not right in every sense of the word.
I demand an outright revocation and cancelation of that contract as I cannot afford to pay for a service I do not need or use.
I am writing to you as the last option I have, and I hope you oblige my request.
Your Sad Customer,
Oti xxxxxx
Contract number: xxxxxxxx
Email: xxxxxxxxx
Phone: xxxxxxxxxx
Address: xxxxxxxxxxxxxxxx
Edit: @Terminate1 Please do not post personal Information publicly.
Edit 2: and please select the right board, moved from "Internet, Telefon & TV über DSL"
