Contract Termination

[plaisance]

Hello,
I have tried to cancel my contract because I have moved permanently to the USA. Unfortunately, it seems that I am still being billed (47,96 EUR on 17..09). I was also billed 52.32 EUR on August 23. We left Germany on August 2, so the contract should have terminated at that point. Can you please explain to me what is going on?

[Stephan]

Hi plaisance,

did you already get a confirmation or any other response to your cancellation?

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[plaisance]

Hi Stephan,

Thanks for the reply.  I have sent you a PM

Regards,
Craig

[Tina · Accepted solution]

Hello plaisance,

even if you leave Germany the contract won’t end with the date of your move. Due to German law the contract will end three months after the leaving date. Your contract ends on 1st of november 2018.

Kind regards

Tina