Compliant regarding my cable connection bills

[Tamer_Fahmy]

Hello,

I have a problem with my cable connection bills.

I moved from Wurzburg to Furth as of August 2019 and signed a new DSL contract with Vodafone at my new house while the new house does not have a cable infrastructure available.

The problem that I'm still paying for two connections, one for the old house (Cable Connection) and one for the new house (DSL Connection).

I toke the decision to continue as Vodafone customer with a new DSL contract but I believe it is not fair to pay for the old connection once the new DSL connection been active !!

[Tina]

Hello Tamer_Fahmy,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

previous and new address

customer numbers (DSL and cable)

Write a short reply here afterwards.

Best regards

Tina

[Tamer_Fahmy]

Hello Tina,

Thanks for your answer. I sent to you all requested details in a private message.

Thanks and best regards,

Tamer

[Tina · Accepted solution]

I got your pn. Thank you. Your cable internet contract was terminated on 07th of november 2019. Since your dsl contract is already active since 12th of september 2019, I will take care of a credit for the 2 months.

Best regards

Tina

[Tamer_Fahmy]

Thank you for your help.

With kind regards, 

Tamer

[Tina]

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina