Change to lower tariff

[QRSSM-972DV-FEM]

Hello. I started my contract (20.06.2019) for internet with Vodafone . You had an offer of 20 € per month for a year all the tariffs so I got the 1000 Mb and you said after a year I could go to a lower tariff.

Now I'm trying to do that but it doesn't give me the option to go to a lower tariff. 

Please what can I do?

Thanks

[QRSSM-972DV-FEM]

Hi Lars! 

Yes, pleaseI want to change to that tariff 29,99

thank you very much!

[Lars]

Hi QRSSM-972DV-FEM,

you're welcome. I've made the switch now. You will receive written confirmation in due course. Then please give me a final feedback here in the thread.

Best regards

Lars

[QRSSM-972DV-FEM]

Hi Lars, is all ok y I received the notification by e. mail.
thanks again

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[Nancy]

Hello QRSSM-972DV-FEM,

thanks for your feedback that everything worked out.

I will close your thread.

Best regards

Nancy