Frage
Antwort
Lösung
am 22.01.2021 14:28
Hello,
I have moved an apartment temporarily that Vodafone does not support and had to cancel my active contract 3 months ago.
Now i have a permanent apartment which Vodafone supports and i was wondering if we can cancel the cancellation process since my contract is still active (last month of 3 month notice period) and contuniue using my modem in my new apartment.
Thanks!
Bugra
am 25.01.2021 12:08
Hello bbugra,
if we supply the new address, this should not be a problem. We charge a unique fee of 39.99 € for the move.
I still have your customer data. Send me your new address in a private massage.
Best regards
Tina
am 25.01.2021 12:18
Hello,
thank you for the reply, just sent the details.
Best,
Bugra
am 27.01.2021 08:34
Hello bbugra,
so that I can take care of the order, tell me when you are moving.
Best regards
Tina
am 27.01.2021 11:04
Hi Tina,
tomorrow, January 28th.
Best Regards,
Bugra
am 28.01.2021 17:12
Hi bbugra,
we cancelled the termination and placed your move in your account. Pleas plug in the router in your new flat.
Regards
Stephan