Cancellation of Cable contract

[VuNguyen]

Hello I apologize for writing in english since my knowledge of German language is limited. I am processing a moving service and I currently have Vodafone Cable internet services. The next residence that I am moving to does not have Cable internet. I sent a cancellation request up and tried to attach my rental agreement as well. Can anyone help me? Thank you for your time.

[Tina]

Hello and nice to see you VuNguyen,

welcome to our community.

Have you used our online moving service?

Best regards

Tina

[VuNguyen]

Hello Tina,

Yes I have used the online moving service. I received a call from a vodafone representative too and they asked for a rental contract of the new residence. I sent a message online and attached the rental contract as well. Is there any other steps I need to take after sending the online moving service? Thank you.

[Tina]

Hello VuNguyen,

as soon as you report the move, our responsible colleagues will take care of it. When did you do this?  It can take 3 to 7 days to get it the confirmation.

Bst regards

Tina

[VuNguyen]

Hello Tina,

I reported the move 06.05.2020 and today I have received a confirmation from Telekom that vodafone has agreed to end the contract on 30.08.2020. I need the services to be ended by or before 01.06.2020 since I will no longer be at the residence by then. What steps have to be taken to get the dates changed? 

[Thomas]

Hi VuNguyen,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas