Cancel TV

[fzerorubigd]

Hi, 

I am new to Germany and I realized that I have a TV contract (with I never want and never used) how I can cancel this TV plan?

Also since this is my first year and the apartment was new, there was an offer for internet, for one year, I don't know what is the price after a year? 

I try to contact using my portal and they ask me to post in comunity . 

[Thomas]

Hi fzerorubigd,

you've come to the right place. Please send me your customer number, name, date of birth and address in a private message. 

Afterwards you reply again in the post.

Regards

Thomas

[fzerorubigd]

sent.

[Thomas]

Hi fzerorubigd,

unfortunately the private message is missing data. Please send me your address.

Regards

Thomas

[fzerorubigd]

sent again 😉 

fuzzy 😄 nice 😄

[Thomas]

Hi fzerorubigd,

the contract was concluded at the same time as the Internet & Phone tariff with a local consultant. We can cancel the tariff at the end of the term.

Regards

Thomas

[fzerorubigd]

Thats exactly my question. the guy said its one year contract, and you should change the thing you want at the first year. for example the internet plan is (because of the offer for new customer) 500Mb for one year. so after this one year I had to choose another plan. so the question is is this applies for the tv too? 

[Thomas]

Hi fzerorubigd,

you can change the TV contract after one year. You can change to Vodafone TV for 9,99 Euro.

Regards

Thomas

[fzerorubigd]

So when I should register my request to change them? and where?

[Tina]

Hello fzerorubigd,

I've already deposited your wish. The change will take place in August 2019.

Best regards

Tina