Cabel contract termination due to moving abroad

[hsoochun]

Hello,

My apologies for writing in English, My German is very poor. I need to cancel my Red Internet & Phone 100 Cabel contract, terminating at the end of August.

I'm moving abroad, permanently leaving Germany on 1st September. I could not find the termination application from MeinVodafone.

Please let me know what needs to be done.

Thank you for your help in advance.

Best regards,

Hyun

[Thomas]

Hi hsoochun,

we can gladly set the termination for you. When are you moving exactly? The contract will be terminated with a notice period of 3 months, but you will also receive a confirmation.

Regards

Thomas

[hsoochun]

Thank you Thomas,

I can't really say 100% confirmation for the dates due to the current COVID-19 situation, but ideally on the first week of September, planning for 1st September 2020 to depart Germany permanently.

Best regards,

Hyun Soo Chun

[Tina]

Good mornung hsoochun,

since I still have your customer data, I could take care of it. You will receive the cancellation confirmation separately.

Do you have any other questions?

Best regards

Tina

[hsoochun]

Hello Tina,

I have received the termination confirmation letter via portal, but with ending date of 16th November.

I will be leaving Germany on 1st September, so I would like to make sure I get the termination done by end of August.

Also, I received a letter to call you to discuss more information about the termination, but I couldn't get a person who can speak English.

Could you help me to sort this out? I will also be able to send out my Abmeldung copy at the end of August only.

Waiting for reply.

[Thomas]

Hi hsoochun,

as we have already written to you, the period of 3 months begins with the day of the move. So we cannot change or bring forward the date.

Regards

Thomas