Billing is higher than usual

[Iordanis]

Hi, I have recently moved back to my country, because of this I had to make a special cancellation of my contracts and I was told that I had to pay 3 extra months after my contract cancellation date. The problem is that even thought I have sent the router back 1 month earlier and stopped using the contract because I had to move earlier. Instead of taking a discount,  my last few bill invoices are much higher than usual.  I need to speak with someone that speaks English to clear out this situation. Please help me. I hope I will find a solution here so I don't need to cancel and redraw the payments and proceed with a lower. Thanks in advance 

[Thomas]

Hi lordanis

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Thomas]

Hi Iordanis,

the date of the move was 29.09. and from then on the 3 months begin. Since 17.09. the promotion for the contract has expired and therefore the full price is charged since then. That explains the higher bills.

Regards

Thomas

[strg-alt]

@Thomas: is there any chance of downgrade?

[Iordanis]

What do you mean downgrade. Can I downgrade after termination?

[strg-alt]

Depending on the contract, you sometimes have a right to downgrade the contract after the inital promotion period is finished. According to Thomas comments this might be possible. Then you would pay lower rate for the remaining period.

[Iordanis]

Ok. Thanks. That would be good. But can you help me do that, since my German language is not that good and I am afraid not to make things worse. 

[Thomas]

Hi Iordanis,

it is possible to change the bandwidth to reduce costs The cheapest would be the 50 Mbit tariff at 29,99 Euro per month. The problem I see there rather with the already sent back hardware. Thus the change will not work or a device will be sent out again.

Regards

Thomas

[Iordanis]

The thing is that I already live in an other country. No address or what ever else needed. For the downgrade. If is really possible to be a matter of just paper work then I would like to have some help to proceed asap. Thanks for your time by the way 

[Thomas]

Hi Iordanis,

without hardware the order will not close and therefore the costs would not change. There is the problem.

Regards

Thomas