Arris TG3442DE router not working

[antisa5]

Hello,

My router  Arris TG3442DE router stopped working; I tried to reset, restart but still not working neither Wlan or cable.

How to apply to get replacement device as I don't speak German.

Thanks

[Manu]

Hi antisa5,

Is there still a light on the router or are they all off?

Many greetings, Manu