Account Termination Process Related Query

[Sushant]

Dear Vodafone,

Here is my case. I am planning to leave Deutschland in March 2020. My current Vodafone internet contract is ending on 21 Jan 2020. I have already cancelled my contract in anticipation that I will leave in January 2020. Coincidently contract was also ending in this month so I took call of contract termination in past.

Is it possible to extend contract by 2 months? Is there any other way to handle this situation?

[Grit]

Hello Sushant,

you want to postpone the termination of your contract because you will leave Germany in March instead of January? Have I understood that correctly?

Regards

Grit

[Sushant]

Yes you got it right. I want to postpone termination by 2 months.

[Grit]

Hello Sushant,

that can be done. Send me a private message with your name, address, customer number and date of birth. Please also give me the exact date when the contract should be terminated. Afterwards please contact me again here in the thread.

Regards

Grit

[Sushant]

That is really excellent. One more small help, I could not find way to send PM, Please help me @Grit ? Then I will send my details in PM

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[Grit]

Hey Sushant,

I linked it in the last answer so you could find it faster.

Regards

Grit

[Sushant]

Hello @Grit , Private Message is still not working. I have attached error image for your reference. 

[Grit]

Hey,

actually you just have to go to my profile, it's not that hard 😉

Try this one:

https://forum.vodafone.de/t5/notes/composepage/note-to-user-id/3171255

Regards

Grit

[Grit · Accepted solution]

Hey Sushant

i have cancelled the old termination and reinstated it as of 31/03/2010. You will also receive a confirmation with the new date.

Do you have more questions or can we close the thread with this?

Regards

Grit

[Sushant]

Thank you for the excellent solution