tg3442de WAN problem?

[DietCoke]

Was there a recent firmware update?

With Bridge Mode enabled, 1000Mbps connection getting 30-70Mbps.

Also, even though the lights on the device say it is connected to the internet, 5-10 times per day no traffic flows in or out of the device for 10-20 minutes at a time - randomly.

[DietCoke]

Before anyone asks...

Firmware version: 01.02.068.11.EURO.PC20

Downstream Channel(s)

Channel ID | Channel Type | Frequency (MHz) | Modulation | Tx. Power (dBmV/dBμV) | SNR/MER (dB) | Lock Status
33 OFDM 167~324 1024QAM 7.7/67.7 39 YES
2 SC-QAM 146 256QAM 8.7/68.7 37.6 YES
3 SC-QAM 154 256QAM 8.6/68.6 37.6 YES
4 SC-QAM 162 256QAM 9/69 37.6 YES
5 SC-QAM 602 256QAM 9.5/69.5 38.6 YES
6 SC-QAM 618 256QAM 9.5/69.5 38.6 YES
7 SC-QAM 626 256QAM 9.4/69.4 38.6 YES
8 SC-QAM 642 256QAM 8.9/68.9 37.6 YES
9 SC-QAM 650 256QAM 8.8/68.8 37.6 YES
10 SC-QAM 658 256QAM 9.1/69.1 37.6 YES
11 SC-QAM 666 256QAM 9.5/69.5 37.4 YES
12 SC-QAM 674 256QAM 9.8/69.8 37.6 YES
13 SC-QAM 682 256QAM 9.8/69.8 37.6 YES
14 SC-QAM 690 256QAM 10.1/70.1 38.6 YES
15 SC-QAM 698 64QAM 3.8/63.8 33.4 YES
16 SC-QAM 706 64QAM 4.1/64.1 33.8 YES
17 SC-QAM 714 64QAM 4.3/64.3 33.8 YES
18 SC-QAM 722 64QAM 4.8/64.8 33.9 YES
19 SC-QAM 730 64QAM 5.2/65.2 34.3 YES
20 SC-QAM 738 64QAM 6.5/66.5 34.9 YES
21 SC-QAM 746 64QAM 7/67 35 YES
22 SC-QAM 754 64QAM 6.5/66.5 35 YES
23 SC-QAM 762 64QAM 6.4/66.4 34.4 YES
24 SC-QAM 770 64QAM 6.8/66.8 34.9 YES
25 SC-QAM 778 64QAM 7.1/67.1 34.9 YES
26 SC-QAM 786 64QAM 7.6/67.6 35 YES
27 SC-QAM 794 64QAM 7.3/67.3 34.4 YES
28 SC-QAM 802 64QAM 7.7/67.7 34.4 YES
29 SC-QAM 810 64QAM 8/68 34.3 YES
30 SC-QAM 818 64QAM 8.3/68.3 34.4 YES
31 SC-QAM 826 64QAM 8.4/68.4 34.4 YES
32 SC-QAM 834 64QAM 8.4/68.4 34.3 YES
1 SC-QAM 138 256QAM 8.8/68.8 37.4 YES

Upstream Channel(s)
Channel ID | Channel Type | Frequency (MHz) | Modulation | Tx. Power (dBmV/dBμV) | Ranging Status
8 SC-QAM 36 16QAM 43/103 SUCCESS
5 SC-QAM 59 8QAM 43/103 SUCCESS
7 SC-QAM 46 8QAM 43/103 SUCCESS
6 SC-QAM 52 QPSK 43/103 SUCCESS

[Moni_GK]

Hello DietCoke,

was the measurement then directly at the modem or at a downstream router? The measurement was via Ethernet?

Greetings Moni

[DietCoke]

That measurement was by the cable modem itself.

[Jana478]

Hello DietCoke,

Have you checked or changed the coaxial cable? Is the problem all day or only at certain times? Have you connected a switch or another device in between, or is your device directly connected to our router via LAN?

Many greetings

Jana