Where to buy adapter for vodafone router.

[OwaisAFarooqui]

I cant speak German, and all your help lines are in German, my adapter for vodafone router has been broken, could you please tell me where I can buy that or could you please replace that. 

Thanks

[RobertP]

Hello,

please post a picture of the broken adapter.

regards Robert 

[OwaisAFarooqui]

[Claudia]

Hello OwaisAFarooqui,

so you mean the power supply. Do you live in Hessen, Baden-Württemberg or North Rhine-Westphalia or do you have a contract with Vodafone Kabel Deutschland? If the latter, please send me a private message that includes your full address, the customer number and the date of birth of the contractual partner. Reply here after you sent the details.

Kind regards,

Claudia

[OwaisAFarooqui]

Hey I have shared my details with private message to you. 

[OwaisAFarooqui]

any idea how much time it would take to get resolved, I dont have internet at home and due to this facing a lot of problem. 

[Claudia]

Hello OwaisAFarooqui,

we cannot send the power supply alone, so I just made a task for the replacement of the router. You will get a link with the tracking and should get the new router in the next few days. Please send the current device with the defective power supply to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia

[OwaisAFarooqui]

Hi Claudia - 

Thanks for making an order, i will dispatching same shortly on mentioned address, could you please confirm how much you guys will charge for this new router. 

Thanks

Owais Ahmed Farooqui

[Martin59]

Hello OwaisAFarooqui,

the replacement of the cable router is free of charge, you will not be charged for this.

Many greetings, Martin