Hello, I have an issue with my DSL connection. I requested internet with Vodafone the 27.12.2021 and till today 14.04.2022 I am not able to connect to the internet. I have called 28 times your call center and requested assisance via facebook as well. I had the people on the customer service line closing the phone at me as I was not able to speak good enough german (this is a racist behaviour as the conversation was on-going) and after this treatement and the fact that for 3 months, while I followed every step suggested I was not able to connect I cancelled my contract. I called once more to request not to pay for a service not received but once more Vodafone hanged up the phone on me. Can you please contact me with any possible way in English to secure that I will not pay for a service I have not received and what should be the next steps of the cancellation?
